Unused-order refunds
A completely unused subscription order or one-time credit pack is eligible for a refund request within 14 days of payment. Email support@flux3klein.com from your account address with the purchase identifier. Do not send payment-card details.
We check the payment and use of the credits issued by that payment. Partly or fully used purchases are not covered by the unused-order offer; duplicate charges, confirmed billing errors and mandatory consumer rights are handled separately. Applicable mandatory rights take priority over this policy.
How a refund affects credits
A confirmed refund revokes credits and any applicable bonus associated with the refunded payment. Unrelated purchases are preserved. Refunds return through the payment provider and original payment method where supported. Settlement timing depends on the payment provider and financial institution; a refund request or cancellation alone does not prove settlement.
Failed or undelivered generation
Paid credits are reserved before generation and charged when a validated result is delivered. Confirmed technical failures return reserved credits. Undelivered requests release credits after two hours while the supplier task is reconciled. A reserved or pending task is not proof of delivery. Contact support with the task identifier if its status needs investigation.
Subjective preferences and normal AI variation are different from a technical delivery failure. Review the prompt, model, reference files and quoted settings before generating. A new submission creates a separate task.
Canceling a subscription
Open your account menu while signed in and choose Cancel renewal. Cancel before the next scheduled charge to stop that renewal. The account shows the resulting renewal state. If the control is unavailable, email support with your account and purchase identifier.
Cancellation stops the next renewal; it does not automatically refund the current period. Your current paid period and valid credits remain available under their original expiry rules. Annual plans are charged upfront and release credits monthly; canceling the next annual renewal does not convert the current plan to monthly billing. One-time packs do not renew.
Contact and records
Keep your purchase confirmation and identifier until the request is resolved. Contact support@flux3klein.com about duplicate charges, missing credits or refund status. Last updated October 16, 2026.
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